Stakeholder Management

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Define how stakeholders impact your operations.
   Conduct a stakeholder analysis.
   Plan to manage stakeholder expectations, including quality and performance expectations.
   Discuss how to deal with multiple stakeholders with divergent interests.
   Create a stakeholder management plan.
   Tailor a communication plan to meet the diverse needs of different stakeholder types.
   Resolve conflict and competing priorities.
   Maintain positive stakeholder relationships.

In-Person/Online

2 Days

English/Arabic

Learning Objectives

   Define how stakeholders impact your operations.
   Conduct a stakeholder analysis.
   Plan to manage stakeholder expectations, including quality and performance expectations.
   Discuss how to deal with multiple stakeholders with divergent interests.
   Create a stakeholder management plan.
   Tailor a communication plan to meet the diverse needs of different stakeholder types.
   Resolve conflict and competing priorities.
   Maintain positive stakeholder relationships.

Modules

Module 1: Stakeholder Management Overview

  • Stakeholder management and relationship building
  • Stakeholder requirements analysis
  • Stakeholder categories
  • The role of key stakeholders

Module 2: Stakeholder Analysis

  • Stakeholder analysis process
  • Aligning stakeholder requirements to business and organizational objectives
  • Stakeholder interests and needs
  • Power, influence, interest level and authority
  • Assessing a stakeholder's impact
  • Stakeholders' expected support
  • Prioritizing stakeholder requirements and expectations
  • Stakeholder analysis matrix

Module 3: Stakeholder Management Planning

  • Building stakeholder support
  • Getting the needed approval and gaining stakeholder trust
  • Influence strategies for project stakeholders
  • Stakeholder management plan

Module 4: Stakeholder Communications

  • The role of communication in stakeholder management
  • Techniques for effective stakeholder communications
  • Produce a tailored communication plan
  • Implementing a stakeholder-centric model
  • Managing expectations and relationships throughout the project cycle

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