Managing Difficult Conversations – HNI

Managing Difficult Conversations

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Recognize the framework of how information is received, filtered, and processed.
Discuss how our communication styles affect our relationships.
Sort out tough and challenging conversation.
Role play tough conversations (scenario-based learning).
Practice low and high performers conversations.
Identify emotional hot buttons/triggers.
Use action words when formulating the goals to reach clear results and minimize the debates.
Summarize performance reviews crucial conversations dos and don’ts.

In-Person/Online

2 Days

English/Arabic

Learning Objectives

Recognize the framework of how information is received, filtered, and processed.
Discuss how our communication styles affect our relationships.
Sort out tough and challenging conversation.
Role play tough conversations (scenario-based learning).
Practice low and high performers conversations.
Identify emotional hot buttons/triggers.
Use action words when formulating the goals to reach clear results and minimize the debates.
Summarize performance reviews crucial conversations dos and don’ts.

Modules

Module 1: Conducting a Developmental Coaching Conversation

KPIs, and goals discussion
Why do conversations get tough?
Lead and lag confusion
How our communication styles affect our relationships

Module 2: What is a Tough Conversation?

Emotional hot buttons/triggers
The dilemma: avoid or confront
Individual and organizational costs of avoiding tough conversations

Module 3: Preparing for Challenging Conversations

Fundamentals of coaching for higher /lower employee performance
Active listening and powerful questions
Coaching vs feedback

Module 4: Scenarios for Tough Conversations

Decoding the structure of difficult conversations
The “what happened?”
Conversation: what’s the story?
Differentiate facts from stories
Create a safety zone for discussions
The feelings conversation: what should we do with our emotions?
Branding myself during the conversation: what does this say about me?
Get the full picture
Providing feedback in person and in the system

Module 5: Develop a Clear Action Plan

Actions and results
Turn the discussion around: moving towards a learning conversation
Building trust in teams

Module 6: Performance Management Reviews (Do’s & Donts)

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