Module 1: Conducting a Developmental Coaching Conversation
- KPIs, and goals discussion
- Why do conversations get tough?
- Lead and lag confusion
- How our communication styles affect our relationships
Module 2: What is a Tough Conversation?
- Emotional hot buttons/triggers
- The dilemma: avoid or confront
- Individual and organizational costs of avoiding tough conversations
Module 3: Preparing for Challenging Conversations
- Fundamentals of coaching for higher /lower employee performance
- Active listening and powerful questions
- Coaching vs feedback
Module 4: Scenarios for Tough Conversations
- Decoding the structure of difficult conversations
- The “what happened?”
- Conversation: what’s the story?
- Differentiate facts from stories
- Create a safety zone for discussions
- The feelings conversation: what should we do with our emotions?
- Branding myself during the conversation: what does this say about me?
- Get the full picture
- Providing feedback in person and in the system
Module 5: Develop a Clear Action Plan
- Actions and results
- Turn the discussion around: moving towards a learning conversation
- Building trust in teams
Module 6: Performance Management Reviews (Do’s & Donts)