A State-of-the-Art approach to call center customer centric training for young agents within sales, customer service and support departments. The Program uses experiential learning and simulation activities to be applied on a training content developed based on service excellence.

HNI’s Full fledged leadership development track works brilliantly for middle management and potential leaders. The program runs its course in a blended training mode involving e-learning modules, face to face training, VR-based activities, and accelerated learning techniques. It is an A-Z roadmap for leaders to run their teams, the business and relate to the overall corporate objectives within their day-to-day operations.

Branch managers deal with people from all walks of life including team members, colleagues, and clients. Being equipped with the needed skills is not an option anymore. They need to deliver exceptional customer service, with a professional team who are well trained and coached to be qualified and competent.

The journey is designed to ensure performing best practices covering their competencies; using a scenario-based approach and flipped classroom, where they live their daily situations (that were observed during the discovery phase), reflect on them then apply decisions/actions. They will receive feedback from the trainers and coaching sessions from their direct managers.