Module1: Problem solving and decision making

Definition of ‘problem’
Definition of ‘problem solving’
Definition of ‘decision making’
Creative problem solving and decision making
The helicopter view
Problem diagnosis
Defining the opportunity or problem
The link between causes and symptoms
The right decisions at the right time

Module2: Rational approach to problem solving

Writing a problem statement.
Techniques for recognizing problems.
The rational approach

Module3: Problem analysis supplementary tools

Creative problem solving and decision making
The five-why process
The cause-and-effect diagram
The fishbone diagram
Pareto analysis

Module4: Decision Dilemma

Classifying Decisions
Evaluating alternatives
Decision making traps
The styles of decision Making

Module5: VUCA world and needs for different approaches

Understanding ambiguity
Dealing with completely unpredictable outcomes
Relationship between ambiguity and business decision making

Module1: Definition of time management

Time management challenges

Module2: Goal Setting

S.M.A.R.T.E.R Goals
Prioritizing Your Goals
The Planning Cycle
Main Objective/Goals
Breaking Down Goals; using (W.B.S)
Identifying tasks
Identifying Resources
Scheduling
Implementing

Module3: Prioritizing Your Time

  The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness

Module4: Delegating Made Easy

When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance

Module5: Creative ways for Organizing Your Workspace

Managing Workflow
Dealing with E-mail
Using Calendars
Phone
Interruptions
Avoid procrastination

Module6: Work / Life Balance

Discover your personal wheel of life
Understand your values & your personality Style
Work related stress

Module1: Defining Change

The Human Reaction to Change
The Pace of Change
Resisting Change
Why do People Resist Change?

Module2: The Change Curve

Stage 1: Status Quo
Stage 2: Disruption
Stage 3: Exploration
Stage 4: Rebuilding
How to Deal in each Stage?

Module3: Change Readiness Assessment

Traits of Change Readiness

Module4: Dealing with Change

ABC Model
Capturing Negative Beliefs
Managing the Transition Stage
How Managing Resistance and Emotions
How to Deal with Resistance?

Module5: Typology of Organizational Change

Adaptive
Innovative
Radical

Module6: Individuals’ Reactions to Organizational Changes

The House of Change Model
Dealing With Denial and Confusion As a Result for Organizational Changes

Module1: Understanding change

What is organizational change?
The influence of changes on organizational culture
Reasons and common areas of change
What makes change so challenging?
Why change fails?
Typologies of organizational change -Overview on Dunphy and Stace model

Module2: Stages of organizational change

Kubler Ross’s change curve model
Transitioning between stages of change
Coaching people through the change curve

Module3: Individuals’ reactions to organizational changes

The house of change model
Dealing with denial and confusion as a result for changes
Resisting changes

Module4: The process of a successful change

Assessing change needs
Preparing for changes
Different approaches to change
Identifying the risks- Probability and impact matrix
Avoiding common mistakes

Module5: Communication in organizational changes

Stakeholder communication management
Goals of communication in organizational changes
Setting a clear vision for the future
Communicating details, reasons, and benefits of change
Encouraging employees to share inputs

Module6: Overview on other effective strategies for leading changes

Lewin’s Change Management Model
McKinsey 7 S Model
ADKAR theory of change
Comparison: main strength points and disadvantages

Module1: Effective Communication

Inter and intra-personal communication
What smart professionals know
Apply multiple intelligence while communicating
Self-awareness and the importance of internal communication
Evaluate your personal style and development areas
Flexibility — the key to successful communication

Module2: Communication and Interpersonal Mastery

Understanding different personality types
Practice communication with different types
Written communication
Phone communication
Face-to-face communication
Are we “difficult” or “different”?

Module3: Strategies of a Skilled Communicator

Establish rapport by matching and mirroring
Tools for active listening
Communicating through silence
Mehrabian’s communication model
Verbal communication
Non-verbal communication
Impact of body language Understanding roadblocks in communication
Navigating through cultural boundaries
Working constructively with emotions (the 4 social fears)
Assertiveness and aggressiveness in the workplace
Aligning your body language to your message
The dynamics of constructive feedback

Module1: Strategic Thinking

  Strategic Thinking vs. Strategic Planning & “Helicopter View”.
  Elements for Strategic Success.
  Recognizing the Need for Change.
  Benefits of Strategic Management.

Module1: Strategic Thinking

  Strategic Thinking vs. Strategic Planning & “Helicopter View”.
  Elements for Strategic Success.
  Recognizing the Need for Change.
  Benefits of Strategic Management.

Module1: Strategic Thinking

  Strategic Thinking vs. Strategic Planning & “Helicopter View”.
  Elements for Strategic Success.
  Recognizing the Need for Change.
  Benefits of Strategic Management.

Module1: Understanding Negotiations

Types of Negotiations

The 4 Phases of Negotiation

Module2: Strategies & techniques of persuasion & Influenc

The 5 Bases of social power

Discovering your influencing style

The steps to building influence

Module3: Laying the Groundwork

Pre-Negotiation planning with precision
The 2 Axis of Negotiation
Develop Powerful BATNAs
Identify your WAP, ZOPA
Situational analysis (SWOT)
Case Study: A Buy-Sell Negotiation

Module4: Negotiating Contract Elements and Terms

Contract Features and Manners
Contracting Technical discussions/deliverables
Advanced payment
Contract Validity
Service level agreements (SLAs) vs Contracts
The Tactics;(Openings/Concessions/Leverage/Closing)
Signaling leverage and testing expectations
How to open and concede effectively
Presenting your offer persuasively
When and how to close!

Module5: Dealing With Tough Situations

Techniques for Over-coming Rejection and Getting Past Disagreements
Finding Common Ground and communicating differences of opinions easily
How to effectively deal with hardball and pressure tactics
Dealing With personal Attacks
Dealing with tough question
Dealing with Conflict
Conflict Resolution Model

Module6: Closing and Reaching Agreement

When to close, and most importantly; When not to close!
The psychology of decision making
Creating Propulsion systems to get them motivated to make a decision
Closing tactics
Formal Agreements; why and how?
Setting Clear expectations and outcomes
Creating a mutual gain-based agreement